1,134 total
I have had a Hypervolt v2 for 2 years and worked flawlessly m. I have just gone through the upgrade process via their WhatsApp channel. Nidhi was excellent. Also offered a blue light card discount. (Which I forgot to add on previously) got contacted by the installer and waiting on the date. Really great service. Thank you
Date of experience: 02 May 2024
From initial enquiry to having my new charger installed was only 8 days, great service from Hypervolt and the installer Revolution EV. I was keen to hide the cables as much as possible and after chatting to the installer (Keith) I received a revised quote which was very reasonable considering the extra materials and labour involved. I think (when Octopus integration happens) it’ll be the best charger on the market for the price. Highly recommend.
Date of experience: 25 April 2024
Reply from Hypervolt
Thanks a for dropping us this review! We're happy to hear you had a smooth experience with us.
Thanks a bunch for the shoutout and recommending us. If you ever need anything, do let us know and we would be more than happy to assist.
Had a great installer through Hypervolt (OMP Electrical) had have now been using the charger every day and we absolutely love it. Great app for our uses. The charger hides the cable conveniently and makes everything look tidy and so easy instead of having to get the charger from the boot all the time.
Date of experience: 23 April 2024
Reply from Hypervolt
Hi Richard,
It's fantastic to hear about your experience with us and OMPl! We're glad that the installation went smoothly, and we're glad to hear that the charger and app are meeting your needs.
We're here to ensure your experience remains excellent. Thank again for your kind words!
Had mine fitted by EV-PV. About a year ago. Got a new EV (different brand) and had an issue on the Friday (something broke and the device wouldn't power/connect). Spoke to Thier call centre via WhatsApp over the weekend then I rang the installer also after raising the ticket.
When I rang Gary we just popped over and fixed It same day free of charge. No nonsense excellent service and charger now works and had worked as it should thought untill this fixed blip last Friday. 10/10
Date of experience: 22 April 2024
Reply from Hypervolt
Hi Samuel,
That sounds like exceptional service from EV-PV! We're delighted to hear that they were able to promptly address the issue with your charger and get it working again as it should.
Thank you for your support and for sharing your positive experience!
In my job we always say a company will promise you the earth to get you to buy, but what are they like when it goes wrong? That is the real test of how good a company is, or not.
In July 2002 purchased a Hypervolt home charger, installed by an approved installer, and took the extra warranty so I was covered for 5 years. Normally I don't purchase these, but with 2 EV's a working charger is critical. Life was good and the charger did exactly what I needed it to do often delivering around a 1000kWh of power a month in all weathers.
Mid April 2024, without warning, it stopped working as expected and delivered only a fifth of the expected power to charge the EV's. Big issue as now having to use expensive public chargers! Got in touch with Hypervolt, and they tried to remotely access the charger with no success. Then they invoked the terms of the warranty, and 5 working days later I'm back up and charging! Brilliant customer service.
Date of experience: 25 April 2024
Reply from Hypervolt
Thanks for sharing your experience with us! We're really sorry about the hiccup with your charger, but we're glad we could sort it out pronto for you.
If you need anything else, just give us a shout.We also wish you a Happy Hypervolting!
Thank you again for this review.
Placed an order for a Home Pro 3 on 6 April and it was installed on 17 April. Smooth, fast process with regular contact from Nidhi at Hypervolt and Caroline at Home Car Charging Solutions. Highly recommended.
Date of experience: 06 April 2024
Reply from Hypervolt
Hi Jason,
Thank you for sharing your experience! It's great to know that your order for the Home Pro 3 was processed quickly and smoothly. A fast and responsive approach is important to us, and crucial to the overall experience we aim to deliver.
Have a great day!
Had a new Wifi Router installed and could not connect to my phone app for my Hypervolt Charger. The message was that the Charger was 'Unavailable for Adoption' by me although I have had it for nearly 2 years! After an exchange of What'sApp messages, one phone call and an email, I am now sorted out. The screens on my iPhone are a bit different, but I'm back up and running (charging). The signal from the new router is a bit weak, but OK with an 'extender' near the unit. Thanks Customer Support.
Date of experience: 19 April 2024
Reply from Hypervolt
Hi Dr William,
Happy to know that our CS team was able to assist you with your shiny new network configuration. It's especially great hear that the problem was sorted out through our new WhatsApp messages system.
We understand that system changes can sometimes be challenging, but we will always be here to help ensure a smooth transition.
We hope you continue to enjoy the Hypervolt Journey!
New to EVs so did quite a lot of research on chargers. Hypervolt came out well - not cheapest but good product and service. Very nice to be able to speak to a helpful human when I made enquiry (seems that many companies don't want to speak to their potential customers!). Hypervolt put me in contact with their contractor (247ev) who were very helpful with technical questions about installation. Never felt under sales pressure from either company whereas some others want to force you to place an order before they'll answer any questions. 247 do a video property survey which was great. Installation smooth, they dealt with fuse upgrade, unit looks great. A very good experience.
Date of experience: 09 April 2024
Charger looking very elegant on the wall. Not too big and colourful led lighting is a nice touch. Setting the app and connecting the charger was very easy and didn't take much time to do. Went for a standard 5m cable which is still plenty and can be wrapped around. Maybe in the future there will be untethered option available? I would have gone for it if I could. All together very pleasent experience.
Date of experience: 17 April 2024
New Hypervolt EV charger that very happy with, a great product backed up with excellent service - a credit to British enterprise in terms of business and future sustainability. Feel it’s a well designed and quality product that we were able to tailor to the outside aesthetic of our house e.g. choice of colours, lighting, differentiating itself in a growing marketplace. The team and customer services have provided a first-rate experience.
Date of experience: 18 April 2024
Amazing customer support. We had issues with our app and Seb was amazing, he worked hard to sort out our issue. Had the charger for 3 years and it has been great, would highly recommend
Date of experience: 18 April 2024
Reply from Hypervolt
Hi Kate,
Thank you for sharing your experience!
We're glad to hear that Seb's efforts were appreciated, and delighted to hear that you would recommend our product and services.
We hope to continue to deliver a first class service!
From quotation to installation, the whole process was so smooth. I chose to go with Hypervolt as I had heard good things about them via the Fully Charged YouTube channel and I'm so pleased I made the choice to get my first ever EV charger from them! I opted for space grey and it looks amazing on the wall of our house! I'm also pleased I opted for the 10m cable too as it reaches my car whether I park at the back or the front of our double drive, either faced out or in, spot on for length! The app is so easy to use as well which makes using the Hypervolt charger a breeze. Thank you for your amazing service and product!
Date of experience: 09 April 2024
Hypervolt Home 3 PRO is a product of excellent quality and functionality, a great purchase.
The installer Keith was fantastic and perfect throughout the installation process
Date of experience: 23 April 2024
I have been very pleased with my Hypervolt charger since it was installed in late 2021. All has been well until I changed mobile phone. I had the app but could not work out how to access it. I was given clear and precise, step-by-step instructions to enable me to use the app again. I am pretty useless at typing on a phone virtual keypad, I keep touching two letters with each press. However, I was treated with understanding and patience. I can certainly recommend Hypervolt to senior citizens.
Date of experience: 04 April 2024
Easy experience, signed up, allocated a local installer, all done in around a week.
Charger looks smart on the wall and does the job.
Date of experience: 15 April 2024
Ayan was very helpful and walked me through a re boot of my charger and very kindly resolved the app issue I was having. Thank you 😊
Date of experience: 25 April 2024
Reply from Hypervolt
Hi Michael,
That's fantastic to hear! I'm glad Ayan was able to assist you. If you have any further questions or concerns in the future, please don't hesitate to reach out. We're here to help!
The support you get from HyperVolt is second to none, absolutely incredible service and so worth investing with them. My 2.0 charger has been going strong for two years without a blip. Only help I've needed is getting it onto new networks etc
Date of experience: 03 April 2024
We contacted Customer Support to help fix a connection issue - we got some really clear instructions and assistance from a very patient person and it's all fixed! They could also check things on their end too which was really helpful. Yay!
Date of experience: 23 March 2024
The Hypervolt chargers are sturdy and robust. The Hypervolt app is very good and packs numerous features such as scheduling your charge at certain times, provides a cost of your last charge and last few charges if you enter the cost per kWh.
You can even configure your LEDs brightness and moods.
Date of experience: 24 February 2024
I had my charger installed this week, and really happy with Hypervolt. It does what it says on the tin i.e. charges my car and schedules it at off peak rates and as I need to. And it looks smart! App is easy to use, had a small glitch initially during testing immediately after the install but quickly fixed by flicking the Amperage setting down and back to 32A by the installer. Yet to find other issues.
My install was relatively straight forward, and charger was installed by Elecology. Really happy with the electricians. They were professional, friendly and paid good attention to detail.
Date of experience: 11 March 2024
